Frequently asked questions

Are all your paintings original and signed?

Yes, every painting we sell at GalleryToday.com is 100% original and signed by the artist who created it. Authenticity and quality are core principles of our gallery, and each painting undergoes a rigorous screening process before being listed on our platform. Every piece we sell is unique—there are no replicas or duplicates of the same painting anywhere in the world.

Some images on our website may display paintings as "unsigned." This is because some artists prefer to sign their work only after it has been sold, while others sign on the back of the canvas. Regardless of their preferences, all paintings sold through our platform will be delivered signed by the artist, ensuring their authenticity.

What is the cost for shipping?

Shipping is completely free, regardless of your location. We ship to anywhere in the world at no extra charge to the customer. Once your order is placed, our experienced staff promptly begins the shipping process. We typically ship orders within 2 business days using trusted carriers such as UPS, FedEx, or USPS.

To protect your artwork during transit, each painting is hand-packed in sturdy containers with ample cushioning materials, such as Styrofoam and bubble wrap. This ensures your painting arrives safely and in perfect condition, no matter the destination.

What is the time frame for standard shipping?

We process and ship all orders within 48 hours (Monday through Friday) of receiving payment. Delivery times usually range from 1 to 2 weeks, depending on the destination. While delays can occasionally occur due to unforeseen circumstances, the vast majority of our customers receive their paintings within 10-14 days. We keep you updated on the status of your shipment to ensure transparency and peace of mind.

Will my painting be safe during shipment and delivery?

Absolutely! We take extensive measures to ensure your painting is delivered in perfect condition. Each artwork is packed using durable materials like Styrofoam inserts and bubble wrap, providing maximum protection against bumps or accidents during transit. Our team carefully inspects and prepares every package to guarantee that your painting arrives safely and ready to be enjoyed.

What if I don’t like a painting after delivery?

We want you to love the art you purchase, which is why we offer a 10-Day Money-Back Guarantee. If you decide the painting isn’t the right fit for you, simply return it within 10 days of receiving it for a full refund—no questions asked.

To initiate a return, make sure the painting is in its original condition (the same physical state as when you received it). Reach out to us at contact@gallerytoday.com for instructions on returning the painting, and we’ll handle the rest. Your satisfaction is our priority!

Can I put a painting on hold?

Yes, we understand that some customers may need time to finalize their decision. To place a painting on hold, simply email us at office@gallerytoday.com, and we’ll reserve the artwork for you. Let us know your preferred timeframe, and we’ll do our best to accommodate your needs.

Do you frame the paintings?

Most of our paintings are shipped without frames, as we recognize that frame preferences vary widely among customers. However, if you would like your painting to be framed, we’re happy to assist. Email us at contact@gallerytoday.com either before or after placing your order, and we’ll discuss available framing options with you. Our goal is to ensure your painting is displayed exactly as you envision it.

If you have any additional questions, feel free to reach out to us at contact@gallerytoday.com. We’re here to help and ensure your experience with GalleryToday is as seamless and enjoyable as possible!