Frequently asked questions
Are all of your paintings original?
Yes. We only sell 100% original paintings that are signed by the original artists. Before admitting an artwork to our gallery, the painting is put through a number of rigorous tests to ensure that it is authentic and high quality.
How much does shipping cost?
We offer free shipping to anywhere in the world. When a customer places an order, our highly trained staffs begin the process of shipping the artwork. We usually ship within 2 business days using UPS, FedEx, and USPS. All paintings are safely packed by hand with cushioning materials inside sturdy containers.
How long does standard shipping take?
We ship all paintings within 48 hours of payment Monday through Friday. Once an order leaves our office, it usually takes 1 to 2 weeks for a package to reach its destination. Longer shipping times do occur, but in most cases you will have your new painting within 10-14 days.
Will my painting be safe during delivery?
You can rest assured that your new painting will arrive safely. We pack all paintings in strong and durable materials such as Styrofoam inserts and bubble wrap.
What if I don't like a painting after delivery?
We offer all of our customers a 10 Day Money Back Guarantee. This ensures that our customers can decide to return delivered artwork within 10 days from the day of delivery. If for any reason you fall out of love with your painting within 10 days of receiving it, we will be happy to give you a refund, no questions asked. If you would like to return a painting, please make sure that it is in the same physical condition as it was when you received it. To get more information or to arrange a return, please contact us at email@example.com
Can I put a painting on hold?
Yes, you can put a painting on hold. To do that, shoot us an email at firstname.lastname@example.org
Do you frame the paintings?
Frame preferences vary so drastically among different customers that we usually ship paintings unframed. If you want a frame, however, please send us an email at email@example.com. We would be happy to discuss framing options with you.